Our Promise to You

Fresh Flowers. Honest Policies. Real People Behind Every Order.

At AZ Florist, we know when you send flowers, you’re sending more than a gift. You’re sending love, comfort, appreciation or celebration. We take that seriously.

As a locally owned florist in Phoenix, Arizona, every arrangement is thoughtfully designed and hand delivered by our team. We stand behind the freshness of our flowers and the care that goes into each order. Below you’ll find a clear explanation of what you can expect from us.

7 Day Freshness Guarantee

We guarantee the freshness of our flowers for 7 days after delivery when normal care instructions are followed.

If your arrangement doesn’t meet reasonable freshness expectations within that time, please contact us within 7 days of delivery. To help us resolve the issue quickly, please provide:

Your order number
Delivery date
A brief description of the issue
A photo of the arrangement if possible

We may offer:

A replacement arrangement
Store credit
A refund of the purchase price

We always try to resolve issues fairly and promptly.

This guarantee does not apply to flowers that have been exposed to extreme outdoor heat, not properly cared for or delivered to an incorrect address provided at checkout.

Seasonal Availability and Substitutions

Flowers are seasonal and availability can change daily especially during major holidays.

If substitutions are necessary we promise:

Flowers will be equal or greater in value
The overall style and color theme will be maintained
The design will not be compromised

If you have specific requests or flowers you want to avoid, please leave a note at checkout.

Delivery Commitment

For local Phoenix deliveries, arrangements are hand delivered by our team on the selected delivery date.

We try to honor preferred delivery time frames but cannot guarantee exact delivery times due to traffic, routing, weather and recipient availability.

For deliveries outside our local area, we may coordinate with a trusted florist in the recipient’s city. If quality expectations are not met, we will review the situation and provide a resolution.

Order Changes and Cancellations

Orders process shortly after they are placed.

Same day orders are processed immediately* Once processed, changes or cancellations are not possible

If you need to request a change, please contact us as soon as possible at:

602-507-4200

We will do our best to accommodate when time allows.

What This Guarantee Does Not Cover

To be transparent and clear, our guarantee does not apply to:

Incorrect information entered by the customer
Missed deliveries due to recipient not being available
Damage from leaving arrangements outside in extreme heat
Delays due to severe weather or circumstances beyond our control